Refund policy
At Get Closa, customer satisfaction is important to us. However, due to the intimate nature of the products we sell and for hygiene and safety reasons, we are unable to accept returns on products that have been opened, used, or removed from their original sealed packaging.
Returns Eligibility
To be eligible for a return, your item must:
- Be unused and unopened.
- Be in its original sealed packaging.
- Be in the same condition that you received it.
- Be returned within 14 days of delivery.
- Include proof of purchase or order confirmation.
Non-Returnable Items
For hygiene reasons, we cannot accept returns or offer refunds for:
- Opened products.
- Used products.
- Products with damaged or missing packaging.
- Products that have been removed from their original seal.
- Gift cards (if applicable).
Damaged or Faulty Products
If your item arrives damaged, faulty, or incorrect, please contact us as soon as possible so we can resolve the issue.
Please email:
When contacting us, please include:
- Your order number.
- A description of the issue.
- Photographs or videos showing the fault or damage where possible.
We will assess the issue and work with you to provide a suitable resolution.
How to Request a Return
Before returning any item, please contact our customer support team at:
We will provide instructions on how to proceed with your return request.
Please do not send items back without contacting us first, as unauthorised returns may not be accepted.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be processed back to the original payment method used for the purchase. Please allow several working days for your payment provider to process the refund.
Return Shipping Costs
Customers are responsible for return postage costs unless the item is faulty, damaged, or supplied incorrectly.
We recommend using a tracked delivery service, as Get Closa cannot be held responsible for items lost during return transit.
Contact Us
If you have any questions regarding our Returns Policy, please contact:
Email: info@getclosa.co.uk
Thank you for choosing Get Closa.